Hilton Birmingham Metropole Hotel

We felt very comfortable overall. Rooms, food, staff, everything was fine.

No supermarket nearby, so you had to buy expensive drinks in the hotel.

The location to the Gentinck Arena and the airport is of course ingenious.

The wind whistled through the closed window. TV picture was bad. WLAN only for a fee, but free WLAN is now a standard at most hotels. Breakfast is too expensive, too.

Breakfast good and varied.

At the reception we got a wrong room on card, checked it again. No free WLAN! Is it still possible today? Free only for Honors Members! Ventilation in the room was very loud, impossible at night. . .

breakfast was top

no wlan in the room only in the lobby, room equipment is a bit worn out

Location

My Room was horrible, and very dated, The bathroom was stinking !! I would have asked to change rooms but I was to tired as I arrived late . I took pictures to show my wife and she could not believe it. She suggested that I dont stay there any more. I make a lot of trips to Birmingham every year and this was the first time I used the hilton. Needless to say I wont be using the hilton again

Location

Very good room price, but everything else is so expensive. You even charge for parking. My wife and I and our guests were given rooms equipped for disabled people, even though none of us were disabled. Ask someone who is 6ft 3in to use the basins in the bathroom. Try using the shower without hitting yourself on the metal fittings. The bed was like a rock. Contrary to popular belief, hard beds are not good for people with bad backs. My wife and I both suffer with our backs and we did not sleep well. I stayed at the Hilton Wembley for over a year without any of these problems. Talk to your guests.

Location

As a 4 star hotel, the place looked like it needed a serious upgrade! Worn carpets, broken toilet seat, chipped/cuffed furniture and panelling. Room looked old,bathroom looked old, light flickering. Not great.

Very convenient for the nec. Good leisure facilities

Was offered opportunity to upgrade to Executive Suite prior to stay but on arrival was advised no availability. We had to cut our stay short by a day - although I had prepaid and the rate was non refundable I was disappointed that there was no comment or token recompense.

Location

The computer system was down from checkin to checkout.... It was kind of crazy checking in and out.

Location

The spa was lovely but it was really let down by the steam room - it was dirty and smelled awful. I also had an incident with being charged £305 on my debit card for an £8.50 movie that I rented and the money was held for 4 days, despite being told that NO holding fee would be held at all. At this point I found the desk clerk to be most unhelpful and unapologetic.

Location

Lack of bar staf at busy times

Location

The airconditioning was poor.

Location

The bar food was awful and overpriced

Very close to NEC, complimentary bus shuttle to train station, nice indoor pool

AC in the room is faced directly to the bed (causes unpleasant draught)

Location

My bathroom was a disgrace, tiles hanging off of the wall in the shower with mould in the groutting!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Horrible.